VideoGame_Discussion

Topic   Gamestop - no longer a trusted store?

sa330206
450 Trade Quintuple Gold Good Trader
12-Jan(#1)
So I know Gamestop has a bad rep for some dishonest business practices such as selling used games as new however I have not heard of them straight up ripping off their customers. After my recent experience I am questing if they are even a legitimate place to buy from anymore. I purchased several items from them in late November. I did receive several items however some of my order never arrived. I received a tracking number on 11/28 but it just shows "Awaiting Carrier Pickup." I have contacted them through email 4 times now since December and they absolutely will not reply. I did try to call as well however the wait was over an hour and I was disconnected. I totally understand mail is slow right now but there's no way it should take 6+ weeks for the carrier to pick up my package. Also, even if there was an issue then they could reply to my many inquiries. At this point I may just have to do a credit card chargeback before it's too late. Anyone else have experiences like this with Gamestop? After this I am done with them, no legitimate business should ignore 4 emails from a customer; 6 weeks has been plenty of time for them to reply and fix the situation (either send the games or refund me).
ufcchamp322
Gold Good Trader
12-Jan(#2)
Have you copied the tracking number into fedex or ups tracking. I had an order arrive before Christmas, but on GameStop's page it says awaiting carrier pickup still.
sa330206
450 Trade Quintuple Gold Good Trader
12-Jan(#3)
Yeah..unfortunately the FedEx tracking says "Estimated delivery date:Pending. The delivery date may be updated when FedEx receives the package." The only status I see on FedEx tracking is from 11/28 and it shows "Shipment information sent to FedEx."

The only change I've noticed is up until a week or so ago Gamestop's page said "Awaiting Carrier Pickup".. now it shows "Ready to Go.". However no change on the FedEx side at all.
Sun
GameTZ Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (7) Has Written 5 Reviews
12-Jan(#4)
I've heard many stories that their website fulfillment can be pretty hit and miss. They clearly don't test games anymore. I bought 2 different copies of Game & Wario (Wii U) and neither of them would load on my Wii U. Never had an issue with any other Wii U game I've owned.
Archer
GameTZ Subscriber 500 Trade Quintuple Gold Good Trader Has Written 1 Review
12-Jan(#5)
I'd sit on the phone. They will refund and send again. Its worth the wait.

I had a big problem with them last year as well. They kept sending me the wrong game. It took 8 tries for them to send the correct game. I was fully refunded and was told to keep the 7 mistakes as well, lol.
BloodPuppetX
350 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally
* 12-Jan(#6)
I used the same day delivery when I bought from them recently. Both Switch games were sealed and the Neo Geo Mini was new as well. Of course, your local GS needs to have the items in stock to use this delivery option. (And you can just pick up in store, of course.) Last time they actually shipped something to me, I received a cart only 3DS game that I had bought "new".
sa330206
450 Trade Quintuple Gold Good Trader
12-Jan(#7)
Yeah, one of the games I did receive was totally wrong. I would have much preferred the game I ordered but it was $5 and i didnt feel it was worth me trying to mail it back because then they may keep that game and still not send the correct one. It's no wonder they are closing stores left and right with how bad their service is. I always knew they had some sketchy business practices but I am shocked they are straight up ripping me off and refuse to reply.
KCPenguins
Gold Good Trader
12-Jan(#8)
BloodPuppetX wrote:
> I received a cart only 3DS game that I had bought "new".


LOL... that's bad. It was quite a few years ago they tried to sell me a used Tetris Axis as new. Case wasn't in the best shape and had the sticker that doesn't peel easy. I told them no and won't buy anything without seeing it first.
Gypsy
GameTZ Subscriber Quadruple Gold Good Trader Global Trader - willing to trade internationally
12-Jan(#9)
Sun wrote:
> I've heard many stories that their website fulfillment can be pretty hit and miss.
> They clearly don't test games anymore. I bought 2 different copies of Game & Wario
> (Wii U) and neither of them would load on my Wii U. Never had an issue with any
> other Wii U game I've owned.

Getting non-functional disc based games was the last straw for me.
sa330206
450 Trade Quintuple Gold Good Trader
12-Jan(#10)
I can even understand sending a wrong game, or maybe even a defective one (although that should be rare) as long as they address the issue... but straight up ignoring your customers emails for 6 weeks is unacceptable. I would expect to run into something like this on Ebay, not from a nationwide retailer.

Unfortunately Wii U games tend to have disc read issues even when the disc looks mint. I think I may have commented on your past post about it but I had the exact same issue with Wario on Wii U. I would recommend going through all your Wii U games and testing them. When I went through mine I found 3 or 4 that were the same way (Wario, Spiderman, NBA 2k13, and maybe another 1). Pretty disappointing..they must have used low quality discs to press the games.
BloodPuppetX
350 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally
12-Jan(#11)
I went through 3 copies of Mario Kart 8 on Wii U before I got one that worked. One was a used copy but the second one that didn't work was bought new from Walmart. I returned that one and finally got one that worked.
Anxiouz
900 Trade Quintuple Gold Good Trader
* 12-Jan(#12)
The last time I bought from GS, after 2 weeks with no tracking update I contacted CS and they immediately sent out a replacement order. Another 2 weeks later, same thing. I reached out again and since it was a nice deal still I said I'd prefer a replacement order over a refund. 2 days later I had the games.

So I dunno what's up but emailing customer support was painfully easy for me. Just not sure why things aren't actually shipping out. It took over a month and 3 emails with them to get my stuff.
benstylus
GameTZ Gold Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (9) Has Written 26 Reviews
12-Jan(#13)
After 6 weeks of no response I'd say just do the chargeback. If that doesn't get their attention nothing will.

I don't order from them online at all anymore. I've had a couple negative experiences (including one just trying to place an order!) My local store is great, though.
Sid_Ceaser
GameTZ Subscriber 500 Trade Quintuple Gold Good Trader Has Written 6 Reviews
12-Jan(#14)
Call and hang on the line. Pop a game in and play while they have you on hold. Then when you finally get ahold of CS, ask them to send you a new order or if they can locate the old order and it hasn't shipped yet to upgrade the shipping to overnight for you.

Or just contest the charges with your credit card.

It sounds like Gamestop is up to their neck in quicksand at this point. I'd avoid buying from them from this point forward.



bonham2
600 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally Has Written 2 Reviews
12-Jan(#15)
I ordered online from them 2 weeks ago, and it just came today. Obviously, that's much better than 6 weeks, but it's still pretty bad. What's even more annoying is 2 out of the 3 games came in generic GameStop cases.
sefjwm
Triple Gold Good Trader
12-Jan(#16)
The postal system getting completely overwhelmed hasn't helped.
sa330206
450 Trade Quintuple Gold Good Trader
12-Jan(#17)
Sid_Ceaser wrote:
> Call and hang on the line. Pop a game in and play while they have you on hold.
> Then when you finally get ahold of CS, ask them to send you a new order or if they
> can locate the old order and it hasn't shipped yet to upgrade the shipping to overnight
> for you.
>
> Or just contest the charges with your credit card.
>
> It sounds like Gamestop is up to their neck in quicksand at this point. I'd avoid
> buying from them from this point forward.
>
>
>
>

Thanks - yeah i did end up doing a call. Suspiciously i got connected in only a few minutes this time. The lady looked up my order and offered a refund or to resend. I asked for them to resend and within a minute she said she put in the request. I asked for an email confirmation but she said she wasnt able to do that however I would get an email in 3-5 days when it ships. I am suspicious though because one of the games shows out of stock on their page so I don't know how they can resend it. I guess I will give it a week or so and if i still don't get anything I will do the chargeback.
Gypsy
GameTZ Subscriber Quadruple Gold Good Trader Global Trader - willing to trade internationally
12-Jan(#18)
@sa330206 fwiw I once had them send a game from an order over a month later when they got another in stock. So it's possible those items could ship later but in my case they hadn't charged for it yet since it hadn't been considered shipped in their system.
lordly_llama
Triple Gold Good Trader
12-Jan(#19)
Sucks to hear, sa330206. Hopefully it is resolved soon.


Gypsy wrote:
|
> Getting non-functional disc based games was the last straw for me.

I quit buying from GameStop around 12 years ago, whenever they would try and charge me full price for "new" games that were not, in fact, new games.
Missile
Double Gold Good Trader
12-Jan(#20)
DO NOT BUY USED RETRO GAMES FROM GAMESTOP

they absolutely do NOT test a single game they get, they only check the condition of the label and disc, which theyre not THAT good at. You can trade in broken crap and as long as its not obviously broken(i.e. bit rotted carts and disc rot ps1 games) theyll take it in no problem.

They do seem to test controllers, at least for 360 and up.
thenadz
300 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally
13-Jan(#21)
sa330206 wrote:
> Sid_Ceaser wrote:
>> Call and hang on the line. Pop a game in and play while they have you on hold.
>> Then when you finally get ahold of CS, ask them to send you a new order or if
> they
>> can locate the old order and it hasn't shipped yet to upgrade the shipping to
> overnight
>> for you.
>>
>> Or just contest the charges with your credit card.
>>
>> It sounds like Gamestop is up to their neck in quicksand at this point. I'd avoid
>> buying from them from this point forward.
>>
>>
>>
>>
>
> Thanks - yeah i did end up doing a call. Suspiciously i got connected in only a
> few minutes this time. The lady looked up my order and offered a refund or to resend.
> I asked for them to resend and within a minute she said she put in the request.
> I asked for an email confirmation but she said she wasnt able to do that however
> I would get an email in 3-5 days when it ships. I am suspicious though because one
> of the games shows out of stock on their page so I don't know how they can resend
> it. I guess I will give it a week or so and if i still don't get anything I will
> do the chargeback.

Should've asked for a refund instead. Issues like what you described are frustrating, but are easily resolvable over the phone. From trial and error I learned that if you see your missing game is OOS online, DO NOT ask for a replacement. They don't have a secret stash of stock to fulfill that, just ask for a refund and they are pretty quick with that
ued222
Double Gold Good Trader
(frozen)
13-Jan(#22)
Sid_Ceaser wrote:
> Call and hang on the line. Pop a game in and play while they have you on hold.
> Then when you finally get ahold of CS, ask them to send you a new order or if they
> can locate the old order and it hasn't shipped yet to upgrade the shipping to overnight
> for you.
>
> Or just contest the charges with your credit card.
>
> It sounds like Gamestop is up to their neck in quicksand at this point. I'd avoid
> buying from them from this point forward.
>
>
>
>
I called previously and got nowhere. They never sent me my items and am wondering if I should call again. Ordered 6 PS5 bundles recently to sell locally and online at cost and am starting to get worried.
sa330206
450 Trade Quintuple Gold Good Trader
13-Jan(#23)
Well I got an email today that I got a "refund." Too bad they totally ripped me off. I did several B1G1 free games and they cancelled 3 of them. So I got charged full price for 1 of the games (disc only too) and didn't get the free game at all. I'm definitely done with buying from Gamestop.
benstylus
GameTZ Gold Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (9) Has Written 26 Reviews
13-Jan(#24)
Are you able to return the one you did get?
Simon_Belmont
GameTZ Subscriber 450 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally
13-Jan(#25)
sa330206 wrote:
> So I know Gamestop has a bad rep for some dishonest business practices such as selling
> used games as new however I have not heard of them straight up ripping off their
> customers. After my recent experience I am questing if they are even a legitimate
> place to buy from anymore. I purchased several items from them in late November.
> I did receive several items however some of my order never arrived. I received
> a tracking number on 11/28 but it just shows "Awaiting Carrier Pickup." I have contacted
> them through email 4 times now since December and they absolutely will not reply.
> I did try to call as well however the wait was over an hour and I was disconnected.
> I totally understand mail is slow right now but there's no way it should take 6+
> weeks for the carrier to pick up my package. Also, even if there was an issue then
> they could reply to my many inquiries. At this point I may just have to do a credit
> card chargeback before it's too late. Anyone else have experiences like this with
> Gamestop? After this I am done with them, no legitimate business should ignore 4
> emails from a customer; 6 weeks has been plenty of time for them to reply and fix
> the situation (either send the games or refund me).

As a longtime Ebay seller, it's a Postal Service fluke. I had over 12 packages stuck in that "Awaiting Carrier Pickup" for over 4-6 weeks from Nov 22nd on. One of them is still stuck in that loop. It means no one did an origin scan on the package when it got the post office that Gamestop corporate ships out of. Per my postmaster, during the holidays and busy times, they're only required to scan Priority and Express packages. First Class and Media Mail packages get stuck into bins and put on the next truck or plane that is sending them out. The only time they have to scan the package is when its delivered and even then I've had 3 that were never scanned "Delivered" or they're scanned as "Awaiting Delivery Scan".
It is 100% USPS fault.
Should Gamestop have refunded you by now though? Yes.


Anxiouz
900 Trade Quintuple Gold Good Trader
13-Jan(#26)
USPS tracking is called "Delivery Confirmation" so that they aren't held accountable for actually tracking packages. They just need to confirm when it arrives.
benstylus
GameTZ Gold Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (9) Has Written 26 Reviews
13-Jan(#27)
Anxiouz wrote:
> USPS tracking is called "Delivery Confirmation" so that they aren't held accountable
> for actually tracking packages. They just need to confirm when it arrives.

Nah, it is actually called tracking now.

And from OP's post, it looks like they had a FedEx tracking number, not USPS.
Anxiouz
900 Trade Quintuple Gold Good Trader
13-Jan(#28)
Then this old man will now leave...
kesslerm

13-Jan(#29)
Here's some issues I had with GameStop.com this last year.

First got a game that wouldn't install.

Had several orders (usually the 1/2 of used games). I'm not Pro but did end up with enough points for the $5 certificate. I ordered a $5 online certificate as I've been doing all my orders there.

Tried to use the certificate on the next order, wouldn't take.
In this order I bought MudRunner - American Wilds edition for Xbox One. A few weeks later Mudrunner for Xbox One shows up. Odd since this game is not even listed in their online system, probably where the problem arises.

Sent 3 online support messages about this mistake, no response.
End of December, receive an email "We've rounded you up to $5 off any item online or in store".

So today, doing another of the half price sales. NEITHER certificate will apply.
Found the phone number and called them. They are reordering the Mudrunner game. The $5 certificate I earned by ordering during all the sales CANNOT be used on anything that has any discount offer on it or on sale. Then the $5 bonus coupon apparently only can be used in store even though I have an email showing different.
benstylus
GameTZ Gold Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (9) Has Written 26 Reviews
14-Jan(#30)
Their online store is rubbish, and has been for a long time. This is no secret, and has been discussed here multiple times (pretty much every time they have a sale that makes people pull the trigger and hope they get complete games at good prices).

It's a gamble, sometimes people win big, other times they get crapted on.

It's like loot boxes.
Simon_Belmont
GameTZ Subscriber 450 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally
14-Jan(#31)
kesslerm wrote:
> Here's some issues I had with GameStop.com this last year.
>
> First got a game that wouldn't install.
>
> Had several orders (usually the 1/2 of used games). I'm not Pro but did end up with
> enough points for the $5 certificate. I ordered a $5 online certificate as I've
> been doing all my orders there.
>
> Tried to use the certificate on the next order, wouldn't take.
> In this order I bought MudRunner - American Wilds edition for Xbox One. A few weeks
> later Mudrunner for Xbox One shows up. Odd since this game is not even listed in
> their online system, probably where the problem arises.
>
> Sent 3 online support messages about this mistake, no response.
> End of December, receive an email "We've rounded you up to $5 off any item online
> or in store".
>
> So today, doing another of the half price sales. NEITHER certificate will apply.
> Found the phone number and called them. They are reordering the Mudrunner game.
> The $5 certificate I earned by ordering during all the sales CANNOT be used on anything
> that has any discount offer on it or on sale. Then the $5 bonus coupon apparently
> only can be used in store even though I have an email showing different.

the $5 certificates cannot be used on the half priced or b2 g2 etc sales. even the powerup pro ones cannot. it says it in the fine print.
you can use them on "discounted" or "deal of the day" games.
the $5-$10-$15 certificates that you purchase online with your points can only be used instore, it ALSO states that in the fine print.
The only ones you can use for online purchases are the monthly $5 powerup pro certificate and the yearly birthday certificate.
The $5 certificates pay for themselves because i used them on $10 XBOX or PS gift cards. So i'm getting credit at half the amount.

Anytime i've had a problem with something not working, i've either returned it instore or via the mail and i've INSTANTLY gotten a refund or replacement ASAP.

You guys are just fudging reaching.
I spend hundreds of dollars each month on their daily sales and cheap merch sales for my online store, i even occasionally buy games when they have a good sale (Borderlands 3 was just $9.99 the other day)

Simon_Belmont
GameTZ Subscriber 450 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally
14-Jan(#32)
benstylus wrote:
> Their online store is rubbish, and has been for a long time. This is no secret,
> and has been discussed here multiple times (pretty much every time they have a sale
> that makes people pull the trigger and hope they get complete games at good prices).
>
> It's a gamble, sometimes people win big, other times they get crapted on.
>
> It's like loot boxes.

Speaking of Loot Boxes
Their Funko loot boxes (when they go sale) contain Funko Pops that no one else has, Funko has an exclusive deal with Gamestop. So you usually you get a Pop, keychain, pez, add ins, maybe a shirt. When they're on sale, they're $12-15, which is worth it because the rare Funko Pops sell online for between $28 and $40.
Their most recent box "Marvel Venomized", every single POP in those boxes are rare as all hell.

yankees7448
Silver Good Trader
14-Jan(#33)
sa330206 wrote:
> So I know Gamestop has a bad rep for some dishonest business practices such as selling
> used games as new however I have not heard of them straight up ripping off their
> customers. After my recent experience I am questing if they are even a legitimate
> place to buy from anymore. I purchased several items from them in late November.
> I did receive several items however some of my order never arrived. I received
> a tracking number on 11/28 but it just shows "Awaiting Carrier Pickup." I have contacted
> them through email 4 times now since December and they absolutely will not reply.
> I did try to call as well however the wait was over an hour and I was disconnected.
> I totally understand mail is slow right now but there's no way it should take 6+
> weeks for the carrier to pick up my package. Also, even if there was an issue then
> they could reply to my many inquiries. At this point I may just have to do a credit
> card chargeback before it's too late. Anyone else have experiences like this with
> Gamestop? After this I am done with them, no legitimate business should ignore 4
> emails from a customer; 6 weeks has been plenty of time for them to reply and fix
> the situation (either send the games or refund me).

They are absolute dogcrap when it comes to responding to inquiries. Its so bad I wonder if they laid off their entire customer service department.
sa330206
450 Trade Quintuple Gold Good Trader
14-Jan(#34)
In a shocking turn of events, now I got a shipping confirmation for one of the games I mentioned yesterday that shows "returned". This one shows as USPS but also has not been picked up. Man Gamestop is so disorganized, who knows it i will even get it. Now I will have to keep an eye on my CC to make sure they don't charge me full price for it.
dunno001
Quadruple Gold Good Trader Global Trader - willing to trade internationally
16-Jan(#35)
On a completely different note, it looks like my GS has completely changed how they do games on the shelf. It used to be that each used game would have a case on the floor, now, every game gets a "display" artwork in a case with used AND new prices on it. They're required to have these on the floor, even if the game is no longer in print for new, and they have no used copies. The employee also did not like this new policy, since they have to scan each inquiry to see if they have it in stock. I would have picked up 5 used games, but when the first 3 weren't in stock...

The only possible upside I can see to this is eliminating the need to gut a new copy to display. Of course, this is a moot point, since I've also been told that many stores will not get extra copies of new games due to COVID. They'll fill preorders, and that's it.
benstylus
GameTZ Gold Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (9) Has Written 26 Reviews
16-Jan(#36)
dunno001 wrote:
> On a completely different note, it looks like my GS has completely changed how they
> do games on the shelf. It used to be that each used game would have a case on the
> floor, now, every game gets a "display" artwork in a case with used AND new prices
> on it. They're required to have these on the floor, even if the game is no longer
> in print for new, and they have no used copies. The employee also did not like this
> new policy, since they have to scan each inquiry to see if they have it in stock.
> I would have picked up 5 used games, but when the first 3 weren't in stock...
>
> The only possible upside I can see to this is eliminating the need to gut a new copy
> to display. Of course, this is a moot point, since I've also been told that many
> stores will not get extra copies of new games due to COVID. They'll fill preorders,
> and that's it.

It's not just your store. The employees at my store don"t like it either.

When they don't have it in stock, the employees are supposed to offer to order one for you... from the website that we've spent this whole thread (and several others) complaining about. Also since it's basically a website order, you have to pay for shipping. They don't order it to the store.

I think it's probably because they're so low on stock in stores due to COVID (more people buying used to save money, fewer trade-ins, and fewer games getting released in 2020 in general) they don't want their shelves to look bare. That works, I guess? But at the cost of customer frustration.
Gypsy
GameTZ Subscriber Quadruple Gold Good Trader Global Trader - willing to trade internationally
16-Jan(#37)
So they decided to make it actively a pain in the ass to browse.

I miss my good old days at Gamestop. Fire sale clearances on PS1, Gamecube, GBA were all great. Back when I was buying from them a lot the manager would call other stores to check on PSP games at other stores and have them sent over when complete, a limited edition etc
JD
400 Trade Quintuple Gold Good Trader Global Trader - willing to trade internationally This user is on the site NOW (6 minutes ago)
16-Jan(#38)
If i'm a millionaire i'll resurrect Funcoland
benstylus
GameTZ Gold Subscriber 500 Trade Quintuple Gold Good Trader Gold Global Trader (9) Has Written 26 Reviews
16-Jan(#39)
Gypsy wrote:
> So they decided to make it actively a pain in the ass to browse.

Pretty much, yeah.

> I miss my good old days at Gamestop. Fire sale clearances on PS1, Gamecube, GBA were
> all great. Back when I was buying from them a lot the manager would call other stores
> to check on PSP games at other stores and have them sent over when complete, a limited
> edition etc

If you are nice to the manager/employees, they'll still call other stores for you (assuming it's not super busy while you're there)
Gypsy
GameTZ Subscriber Quadruple Gold Good Trader Global Trader - willing to trade internationally
16-Jan(#40)
benstylus wrote:
> Gypsy wrote:
>> So they decided to make it actively a pain in the ass to browse.
>
> Pretty much, yeah.
>

A local chain that made it a pain to browse ended up closing all locations in Topeka. They had switched back before but by that time the damage was done. I spent a bunch there and then nothing because of how they effed up their sorting.

>> I miss my good old days at Gamestop. Fire sale clearances on PS1, Gamecube, GBA
> were
>> all great. Back when I was buying from them a lot the manager would call other
> stores
>> to check on PSP games at other stores and have them sent over when complete, a
> limited
>> edition etc
>
> If you are nice to the manager/employees, they'll still call other stores for you
> (assuming it's not super busy while you're there)

Yeah that makes sense. I don't really shop there anymore because I barely buy new games these days. Most of the money that went to that is going to anime blu rays now.
RyoHazuki
Triple Gold Good Trader
18-Jan(#41)
Welcome to Gameshop
https://youtu.be/7EyUiHkEcYs

Topic   Gamestop - no longer a trusted store?