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| Author | Message |
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Forgotten_Freshness
  
 
| | #1 posted July 18, 2008 at 10:29am (EDT) |
A customer of mine has been having issues with Tech Support regarding his RROD (which the system was purchases from EB games, used).
He was told by them that since he is not the original owner who registered the system, they will not fix the RROD for free, but will charge him $100. Is this common? I've had multiple systems fixed (though I knew who the original owners were) and all they do is have me state that the systems were purchased second hand and then change the info to mine on them. For some reason though, they keep giving this kid problems.
Anyone else had this issue? Or are they just being jerkoffs?
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Smaug317
 
| | #2 posted July 18, 2008 at 12:21pm (EDT) |
I got mine used from EBgames, and they replaced mine fine. Of course, it wasn't registered, so I registered it, and they never asked who the original owner was. |
rayzor6
  
| | #3 posted July 18, 2008 at 1:08pm (EDT) |
Yeah...if the previous person registered it....you are stuck. I still say that should replace it if it falls in the warranty period.
Check out my rental forum for silver and gold star traders: http://gametz.com/forum/USER%3A9152 |
slyfishbone
 
| | #4 posted July 18, 2008 at 8:17pm (EDT) |
when I had my RROD I had the same problem. I finally got someone at MS that just updated it with my info and they fixed it free. I'd suggest just keep calling back until you get a person who will let you. It might take a few tries but you should eventually get someone that will. If there is any way to find out the name, address etc. of the person who registered in to start with that might speed it up but if it was from EB I doubt you can find out.
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Forgotten_Freshness
| | #5 posted July 18, 2008 at 8:25pm (EDT) |
slyfishbone wrote:
> when I had my RROD I had the same problem. I finally got someone at
> MS that just updated it with my info and they fixed it free. I'd suggest
> just keep calling back until you get a person who will let you. It
> might take a few tries but you should eventually get someone that
> will. If there is any way to find out the name, address etc. of the
> person who registered in to start with that might speed it up but
> if it was from EB I doubt you can find out.
>
>
Perfect. I probably just got lucky the few times I called, but now I know to keep trying until someone can update my info.
I told the kid to call SPECIFICALLY to get his info updated, then call back the next day about red ring. I havent heard back from him, so I think it worked!
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