General

RIP Lunar's points

Just noticed a bunch of mine expired as well...I'm done with them.

Jesus, that's a lot of points they just said F you to..

I had a weird experience today. I went to GS and was told some of my points had been redeemed for $ off coupons and they asked if I wanted to use them.

I know I didn't redeem them (one of them was a $1 off coupon and i never even bother until there is at least $5), so I wonder who did?

I went ahead and used them on my purchase, but I think the coupons expire a lot faster than points (end of month vs 1 year) so there might be even more shady stuff going on.

Lunar wrote:

This practice might actually be illegal in some states.

The discussion seems to be around expiration going from 1 year to 6 months and then down to 3 months. Now there's talk of them restoring points if you renew the membership. It's a predatory practice to get people to renew.

Yeah the other thread mentioned it so I went to use my last $5 monthly for a $10 PSN card and burned my 40000 points on a game in November. The policy change cost you $200, I won’t renew either.

ryanflucas wrote:

Currently it is still supposed to be 12 months per their website:

The following outlines point expiration:

Points are valid for one (1) year from date of accumulation (that is, the date of when the points are posted to or recorded on the Member's Account.
If a qualifying purchase is not made within 12 months, all accumulated points shall be forfeited and the Membership is subject to closure at GameStop's discretion.
All of Member’s accumulated points will expire upon termination or expiration of Member’s GameStop Pro Membership, whichever is earliest.

But technically they could make them expire tomorrow

GameStop reserves the right to change the points expiration terms at any time without notice and at its sole discretion.

I don't think it's illegal because they are just reward points and not something of actual value like a gift card where money was specifically paid for that purpose. And even if stripping the points entirely was illegal, they could find other ways to make it not worth your time like making them redeemable for only $5 at a time, limited to one coupon per day, or even inflating the number or points needed for a coupon.

I think we can all agree it is not a good business practice to fudge over your customers though.

I don't care how desperate their financial situation is, that will not help. 200 dollars worth of points represents probably somewhere between somewhere between 8000 and 10000 dollars worth of purchases (depending on how many years it was accumulated over and how many 10000 point renewal bonuses you got) which is now going to be spent entirely somewhere else.

Taking $200 now in exchange for losing $3000 or $4000 per year in revenue is a fool's bargain.

Maybe if enough people start using gamestop as an adjective replacing words like scummy/unethical it will catch on.

It's like GameStop doesn't want you to shop there anymore.

Kommie wrote:

I would argue that they haven't wanted people to shop there for a long time.

Yeah I got the email right when my membership expired so I didn't get a chance to even use them. I would've used them to renew my membership but didn't have enough apparently.

This was reason I didn't renew my membership or have been back to Gamestop ever since.

I think I still got funds on a gift card I got for trading in some games awhile back... I should check the balance and use that.... maybe sell to someone on here if it's going to be enough worth selling it.