General

Topic Strange audio issue with TV/soundbar

Cyco2oo4

16-Mar(#1)

What's up! So I have been having this issue for a while now, it's very strange, and I figured I'd check if the GTZ community has any input. So I have a Vizio smart TV up in my bedroom, with an LG soundbar that was previously being used in the living room with no issues (on a different TV). So my issue is I get sound from YouTube, but no sound from Amazon Video or Hulu. What makes it even more strange is sound works when I watch live TV on YouTube TV, but if I try to watch a movie on YouTube TV, no sound!!

So no only is it intermittent between apps, it's also happening in the same app. Anyone ever see any craziness like this?

Y2k

16-Mar(#2)

It sounds like the output settings are having a conflict with your TV's output settings and your TV may be over-riding it to provide optimal output for certain apps. I'd check the TV's audio settings to make sure they're set to auto.

Cyco2oo4

16-Mar(#3)

So I've tried that, no change. I have it setup using eARC because I don't have the remote for the soundbar, so I was using the TV remote for audio control over ARC. I have found that if I remove HDMI and use an optical cable, everything works fine, but I don't have any way to control volume this way. I tried another HDMI cable using eARC and no change.

Seems like it's some kind of conflict with ARC.

Y2k

17-Mar(#4)

Ah, ok. It's possible there is some sort of compatibility issue between LG and Vizio for this feature or a buggy Vizio audio return feature, but I think I'd still want to try the easy stuff first.

Option 1:

1) Factory reset on the TV to original settings
2) Make sure sound for channel settings on the TV is set to standard - not enhanced.
3) If this doesn't work, then you have option 2.

Option 2:

Buy a cheap universal remote or try to find a compatible LG remote for your sound bar and switch to optical.