Tony wrote:> rayzor6 wrote:
>> I'm in sales and I wish the bad ones would stop being bad because it's really
> made people NOT like salespeople. But you are right: they are dying out as companies
> think they are not needed. Salespeople definitely are but the LARGE majority of
>> sales is still stuck in the 80s/90s with their methods.
>>
>> Bottom line; you need to honestly like people and WANT to help them to make it
> a win/win. I don't know how lying/dishonest salespeople sleep at night and I'm not
> just saying that metaphorically. The value of your name and reputation are paramount
>> to me because I honestly believe: you can't keep doing ALL the right things by
> people over and over and NOT be successful.
>>
>> My company also, at their core, believes they don't need salespeople and that
> their services (which are stellar) would sell themselves if presented even online.
> That would be a huge mistake.
>
> The fact that the country is getting along fine without so many salespeople is testament
> to the fact that we really didn't need most of them. Most business owners only needed
> them because they increased profits by upselling a buyer to a more expensive product
> or talking them into buying additional items and extended warranties. Before the
> internet, salespeople were the ones that customers looked to for product information.
> I still like talking to salespeople for information on products like electronics
> and large appliances, but I don't need a salesperson to help me buy clothing or shoes.
>
> Several years ago I was looking to buy a good used car. I explained to the salesman
> that I had X amount in cash and I wanted to look at cars in that range. He got wide
> eyed and said, "If you've got that much cash, you should be using it as a down payment
> on a new car!" I walked away from him immediately.
>
> I often worked closely with the salespeople in the company I worked for and, since
> they were motivated by their income being tied to their performance, the temptation
> to put their interests above those of the customer's was great. Part of my job was
> Technical Service and one of the toughest parts was getting a phone call from a customer
> and having to dance around the lies they had been told. Then, I would get ripped
> for not backing them up.
I completely agree with you...but you still need salespeople, but the 'bad' ones just like you described: no, you don't need them. And as a salesperson who also have a tech side that gets blindsided by stupid sales people: I'm very sorry. I deeply respect my smart people and I feel that it's horrible for the team to do that to them. When that crap happens: the salesperson's manager need to be involved if a simple conversation with them doesn't fix it. That is unfair to you and the customer...all so the salesperson doesn't have to do their job. This is a perfect example of that 80s/90s crap I was talking about.